Frequently Asked Questions
1. How do I create an account?
To register, please first read the Terms & Conditions located at the bottom of our home page. Then click on "Join Now!" and follow these steps:
Set up your account
This requires you to select a username and password. This username ("alias") and password will be used by you for all subsequent logins to the site.
Fill in your details. We are required to collect certain personal information in order to create your account and verify your eligibility to play including full name, City (for forgot password verification only) and and date of birth.
2. How old do I need to be to create an account?
The minimum age required is 13 with parental approval and 18 otherwise.
3. Are there any rules about using Chat in Bingo?
We want your PlayBingo chat room to be a place where all members can feel secure and enjoy themselves. We offer a "home away from home" environment with a personal touch. We require all 'roomies' to respect the following rules for fairness and security reasons. By doing so, we can guarantee the best entertainment within our chat room community.
Respect the Chat Host's authority. As well, respect yourself and all other members. Treat others the way you want to be treated.
Welcome new players when they enter the room, and please help them if they have questions, especially if the Chat Hosts are busy.
NO complaining, arguing or bickering. This includes but is not limited to, complaining about not winning, or moaning about members who are experiencing winning streaks.
Please direct all complaints to the Help Desk so as not to disturb the flow of chat or cause a confrontation. If you have submitted a help ticket and have not yet received a response, please allow staff adequate time to respond. Players are not permitted to discuss the specifics of their Help Tickets in chat.
No foul language, indecent or offensive remarks, threats, nor racial, sexual, or religious slurs.
Never impersonate another person while in the chat room.
Never solicit funds from others in the chat rooms. It is strictly prohibited. This action makes others in the room very uncomfortable. You may not discuss your account balance in the chat room, nor that of another player. This policy is for the protection of all members and to maintain a comfortable environment in our chat rooms.
Mentioning Bingo sites, advertising other sites and/or recruiting of members to other sites is strictly prohibited in the chat rooms. This will result in immediate removal of chat privileges.
Members are not permitted to slander or libel PlayBingo and/or management and employees.
To avoid confusion and for ease of identification, only the Chat Hosts may use CAPITAL letters in the chat rooms.
In the absence of a Chat Host, please copy and paste any violation of these rules, via email, to: support@playbingo.bingo We respect your privacy. As such, all cases will be kept anonymous and the sender of the email will never be mentioned.
Most importantly - HAVE FUN!
Note that violations of any of our chat room policies will result in warnings and/or removal of chat privileges and/or suspension of your account.
